Dear Fellow Collector,

At Cheap Hallmark Store, we are dedicated to making your collecting journey as delightful and seamless as the ornaments we offer. We understand the excitement of adding a new piece to your cherished collection, whether it’s a whimsical “Chris Mouse” figurine or an elegant “Blown Glass” ornament. To ensure your complete satisfaction, we have crafted a transparent Shipping and Returns policy.

Shipping Information

We are thrilled to serve collectors across the globe (excluding Asia and a few remote regions).

Order Processing: Please allow 1-2 business days for us to carefully prepare your order for shipment. Each item is meticulously inspected and packaged with the utmost care to ensure it arrives at your doorstep in perfect condition.

Shipping Methods & Delivery Timelines: We offer two convenient shipping options to meet your needs:

  • Standard Shipping: We ship via trusted carriers like DHL or FedEx. The cost is $12.95. Your order will typically arrive within 10-15 business days after it leaves our warehouse.
  • Free Shipping: For orders over $50, enjoy free shipping via EMS. Delivery typically occurs within 15-25 business days after shipment.

Please note that these timelines are estimates and may be affected by factors outside of our control, such as customs processing.

Our Returns & Exchanges Policy

Your peace of mind is our priority. We gladly accept returns and exchanges for most new, unused items within 15 days of the date you receive your order.

To be eligible for a return, your item must be in the same pristine condition you received it: unworn, unused, and in its original packaging with all tags attached.

Important Note on Non-Returnable Items: Due to their delicate and uniquely collectible nature, we cannot accept returns or exchanges for the following product categories from our menu:
  • Blown Glass Ornaments: These are extremely fragile and are rigorously inspected before shipping. Any damage must be reported immediately upon delivery.
  • Artist Prototypes & Club Display Pieces: These are unique, one-of-a-kind items whose value is inherent in their rarity and condition.
Additionally, we cannot accept any item that is not in its original condition, is damaged due to reasons not attributable to our error, or has been damaged after delivery.

The Return & Exchange Process (Step-by-Step)

Step 1: Contact Us Within 15 Days
Please contact our friendly customer care team within 15 days of receiving your order to initiate a return or exchange. Send an email to [email protected] with your order number and details about the product. Feel free to use the template provided at the bottom of this page.

Step 2: Await Instructions & Pack Your Item
We will email you a Return Merchandise Authorization (RMA) number and specific instructions. Please do not send your return without this RMA number, as we cannot process it otherwise. Securely pack the item in its original packaging, and then place it inside a separate shipping box to prevent any damage in transit.

Step 3: Ship Your Return
Ship your return to the address provided in your instructions:

Cheap Hallmark Store
Returns Department (RMA #: [Your Number])
1424 Winter Avenue
Louisville, US 40204
We strongly recommend using a trackable shipping service and purchasing shipping insurance for your protection. Please note that original shipping costs are non-refundable, and you are responsible for the cost of return shipping unless the return is due to our error (e.g., we sent the wrong item).

Step 4: Processing Your Request
Once we receive and inspect your return (usually within 5 business days of its arrival), we will send you an email notification. This email will confirm the approval or rejection of your refund or exchange request.

Refund Timelines & Methods

If your return is approved, your refund will be processed to your original method of payment within 7-10 business days. Please be aware that your bank or credit card company may take additional time to process and post the refund to your account.

Please Note: Sale items and gift cards are non-refundable. If you selected free shipping on an order over $50 and your return brings the new order total below $50, the original standard shipping fee ($12.95) will be deducted from your refund amount.

Exchanges

We are happy to exchange an item for a different one of equal value. If the new item is of higher value, you will simply need to pay the difference. To request an exchange, clearly state your wish in your initial email and specify which item you would like instead.

Return Request Email Template

To help you get started, here is a template for your return/exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Cheap Hallmark Store Team,

I would like to request a return/exchange for an item from my recent order.

Order Number: [Please insert your order number]
Name: [Your Full Name]
Email Address: [The email you used to place the order]
Item to be Returned/Exchanged: [Product Name and Product Code/SKU if available]
Reason for Return/Exchange: [Please provide a brief reason]

I have read and understand the Returns & Exchanges policy. I would like to:
[ ] Receive a refund
[ ] Exchange for: [Name of desired product]

Thank you for your assistance. I look forward to hearing from you soon.

Warmly,
[Your Name]
[Your Phone Number – Optional]

Thank you for trusting Cheap Hallmark Store with your passion for collecting. We are here to ensure every aspect of your experience with us is a joy.

Warmly,
The Team at Cheap Hallmark Store