Welcome to the Cheap Hallmark Store FAQ page! We’re a passionate team of collectors, dedicated to bringing you the finest Hallmark ornaments and holiday decorations. We understand you might have questions about our products, shipping, and policies. We’ve compiled this list of common queries to help you have a seamless and joyful shopping experience. Happy browsing!

Our Products & Collections

Q: What kind of ornaments do you sell?
A: We specialize in a wide range of Hallmark ornaments and collectibles. Our collection includes beloved series like Betsey Clark, Christmas Angels, Chris Mouse, and Blown Glass pieces, as well as rare finds like Artist Prototypes and Club Display Pieces. There’s something for every collector and holiday enthusiast!
Q: Are the ornaments authentic Hallmark products?
A: Absolutely! We are committed to offering only genuine Hallmark ornaments. Each piece is carefully inspected for authenticity and quality before it leaves our warehouse.
Q: Do you have rare or retired ornaments?
A: Yes, we often have rare, vintage, and retired pieces in our inventory, such as certain Artist Prototypes or Ambassador Ornaments. Our stock changes frequently, so we encourage you to check back often!

Ordering & Account

Q: How do I place an order?
A: Simply browse our menus, add your favorite items to your cart, and proceed to checkout. You do not need to create an account to make a purchase, but doing so will allow you to track your orders more easily.
Q: What payment methods do you accept?
A: We accept all major credit cards including Visa, MasterCard, and JCB. We also accept payments through PayPal for a secure and quick checkout.

Shipping & Delivery

Q: Where do you ship from?
A: All orders are lovingly packed and shipped from our facility located at 1424 Winter Avenue, Louisville, KY 40204, US.
Q: What are my shipping options and costs?
A: We offer two reliable shipping methods to ensure your treasures arrive safely:
– Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery in 10-15 business days after dispatch. Perfect for when you need your holiday joy a little faster!
– Free Shipping: Available on orders over $50! Shipped via EMS. Delivery in 15-25 business days after dispatch. A great economical choice for patient planners.
Q: How long does it take to process my order?
A: Please allow 1-2 business days for us to process your order. We use this time to meticulously inspect and carefully wrap each ornament to ensure it arrives in perfect condition.
Q: Do you ship worldwide?
A: We ship globally to most countries! However, we are currently unable to deliver to a few remote locations and parts of Asia. We are constantly working to expand our reach.
Q: Will I get a tracking number?
A: Yes! The moment your order leaves our facility, we will send you a confirmation email with a tracking number. You can use this to follow your package’s journey right to your doorstep.

Returns & Exchanges

Q: What is your return policy?
A: Your satisfaction is our priority. If your item doesn’t meet your expectations, we offer a hassle-free 15-day return policy from the date you receive your order. Please contact us at [email protected] to initiate a return.
Q: What if my ornament arrives damaged?
A: We package every item with the utmost care. However, if your ornament arrives damaged, please contact us immediately with photos of the damage and the packaging. We will gladly work with you to replace the item or issue a refund.

Still have questions? Our friendly customer service team, comprised of fellow collectors, is always happy to help you!
Feel free to reach out to us at: [email protected]

Thank you for letting us be a part of your holiday traditions!

Warmly,
The Team at Cheap Hallmark Store